OUR VALUED PATIENTS

We are glad you have chosen or are considering receiving care from the expert physicians and staff at MAVI. We want to ensure that we work together most effectively, so the following information may be helpful for you to know in advance of your first visit. If you have any questions or need clarification, please don’t hesitate to let us know.

 
TELEPHONE CONTACTS

On normal business days, our phones are answered from 8:00 a.m. to 5:00 p.m. Please call 816-842-5555 for any questions about office appointments, insurance/billing or anything else we can assist you with.

If the person you are trying to reach is unavailable, your call may go to voice mail. Please leave your full name, birth date and phone number on the message. Calls will be returned within 24 hours on normal business days.


PREPARE FOR YOUR APPOINTMENT​

Please bring photo I.D. and insurance card(s) to each visit. Also bring all your medication bottles and be sure to include medications from ALL doctors you see. We must be aware of any medications and/or supplements that you are taking in order to ensure your safety as we move forward with any treatment of your condition. If you have questions or concerns that you wish to discuss during your appointment, please write them down when they come to mind and bring the list to your appointment.


APPOINTMENT CANCELLATION

If you will be unable to keep a scheduled appointment, please notify our office as soon as possible, but at least 24 hours prior to avoid a $25 charge.


TEST RESULTS

Please allow one week to 10 days after testing for your physician to receive and review your test results. A visit with your physician or nurse practitioner may be requested to discuss the results of the test and your plan of care.


MEDICATION REFILLS

MEDICATION REFILLS ARE ONLY HANDLED DURING NORMAL OFFICE HOURS. Please keep track of your refill dates and notify us 3 to 4 business days BEFORE you need a new prescription. If you need a refill prior to your office visit, please have your pharmacy fax your refill request to 816.842.8888. Refills cannot be handled after hours or by the on-call physician.


COMPLETION OF ADDITIONAL PAPERWORK/MEDICAL RECORDS REQUESTS

For the convenience of our patients, MAVI has partnered with HealthMark Group to support in the        secure and timely delivery of patient records. If you would like to request a copy of a patient’s            record, please submit your HIPAA compliant written request to our office:
Via Fax: 816-659-9123
Via Mail: 2750 Clay Edwards Drive, Suite 304, Kansas City, Missouri 64116


PATIENT REQUESTS

Patients may submit a request/authorization electronically via the HealthMark request portal here: www.medrelease.com/360. If it is your first time using this platform, you will need to create an account by providing your email address. Once logged in, you may select “Submit Request” from the menu options and enter all required fields to submit an authorization. HealthMark will process your medical record request and provide notification via email once complete. A complimentary copy of your record will be made available for you to download within 72 hours. 


STATUS INQUIRIES

To check the status of a previously submitted record request, please contact HealthMark Group directly at 800-659-4035 or status@healthmark-group.com. 


PATIENT INSTRUCTIONS FOR FMLA/DISABILITY REQUESTS

MAVI has partnered with HealthMark Group to ensure the accurate and timely completion of your FMLA and/or Disability forms. A signed and completed authorization form is required from each patient. Each form requested for completion will require a $35 fee to be paid directly to HealthMark Group. HealthMark Group will complete the forms upon receipt of the requested forms and a valid authorization. The estimated turnaround time will be 24-72 hours. If an email is provided, you will receive a response directly from HealthMark Group notifying you of the prepayment invoice. After payment, the completed forms may be downloaded directly through HealthMark Group’s website, or provided directly to you through an agreed to delivery method (i.e. secure email, mail, etc.).

If you would like to inquire on the status of your forms or have any additional questions, please call 972-895-2138 or email fmla@healthmark-group.com.